ITIL Foundation Certification Training in Cleveland, OH
Key Features: 2 Days of In-Person Boot-camp 2 Simulation Tests ITIL Foundation Exam Voucher [ Exam Fee Included , ( exam fee not included for Online Self Learning] 16 PDU Certificate Dedicated Learning Consultant 100% Money Back Guarantee About ITIL Foundation The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. Vistaedutech ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt. Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. Vistaedutech’s training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes. Who Should Apply? ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for: IT Managers/Support Teams IT Architects, Planners and Consultants System Administrators/Analysts Operations Managers Database Administrators Service Delivery Professionals Quality Analysts Application Management Team/Development Team Process Owners/Practitioners Exam & Certification You will be certified in ITIL® Foundation from AXELOS by following these processes: Step 1: Appear for ITIL® Foundation exam after completing the training. Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions] Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam Benefits of ITIL Foundation Certification 1.) Manage risk in line with business & service disruption or failure 2.) Show value for money 3.) Optimize customer experience 4.) Enable business change 5.) Aids continuous service improvement 6.) Support business outcomes 7.) According indeed.com, the pay ranges from $81,040 to $111,053 per year What You Will Learn? Service Strategy : Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management. Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management Service Operation: Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk Continual Service Improvement: Seven-Step Improvement Process Course Agenda: Overview of ITIL By the end of this lesson, you will be able to explain the practice of Service Management, describe Service Lifecycle, identify key principles and models of ITIL® Foundation, define generic concepts in ITIL® 2011, and discuss the processes, roles and functions in ITIL® Foundation. Lesson 1: Introduction to service management This lesson will explain the best practices in IT Service Management, identify the stakeholders in service management, describe service management roles and responsibilities and explain the types of service providers. Lesson 2 – Service Strategy This lesson will explain the purpose, objective, scope and value of service strategy, identify the four processes in service strategy and explain the different types of services provided.
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